Refund Policy

• Faulty proxy reported within 24 hours: replaced or refunded
• Wrong product ordered and not yet used: refunded within 24 hours
• Unused wallet balance: refundable at any time
• Refunds processed within 5 to 7 business days

If a proxy you paid for is not delivered, does not authenticate, or is unreachable, contact support within 24 hours of purchase. We will first attempt a free replacement from a different subnet. If we cannot supply a working replacement within 24 hours of your report, the full amount for the affected proxies is refunded to your Epik Proxy wallet or to your original payment method, your choice.

If you ordered the wrong proxy type, location, or duration, tell us within 24 hours. As long as the proxies have not been used (no traffic recorded), we will swap them for the correct product or refund the purchase in full.

Funds you added to your wallet but have not spent can be withdrawn at any time. Crypto top-ups are returned to a wallet address you provide; Naira top-ups are returned to the bank account used for the payment. Network or processor fees are deducted from the amount returned.

• Proxies that have already carried traffic or consumed bandwidth
• Requests made more than 24 hours after delivery
• Blocks imposed by a specific target website (we do not guarantee access to any third-party site)
• Accounts suspended for breaching the Terms of Service
• Cryptocurrency price movement between payment and refund

Email support@epikproxy.com or use the contact form with your account email, the order or transaction ID from your transaction history, and a short description of the problem. We acknowledge every request within 24 hours and decide within 2 business days.

Please contact us before opening a dispute with your bank or card issuer. We resolve almost every case directly and far faster. Accounts with an open chargeback are suspended until the dispute is closed.

Epik Proxy · Lagos, Nigeria · support@epikproxy.com · +234 814 106 3018